I booked two days before arrival. I happened to have a positive test and asked for the booking to be postponed literally few hours after I made the booking. I agreed to pay the nearly double price, but was refused the request due to their policy. Considering the pandemic we are living though, I feel that it is inconsiderate. Even flight tickets are become flexible, understanding the situation we all face. Their policy stated that I could cancel, however it didnt state that I can cancel at the cost of the booking.

Wow………an amazing hotel to stay at, with its historical heartache and the room was a great size, bigger than normal. Very clean hotel.Breakfast was taken in the roof restaurant location was spectacular with the view of the rooftops and the ocean, food could do with some work. But all in or very nice.Albert and his team were very at tentative and helpful with anything you need. Well done.

Quite possibly the worst experience I/we have ever encountered on any of our trips throughout the world. Truly abyssmal quality all the way. Our room - junior suite - had the foulest smell I/we have ever encountered in a hotel room anywhere in the world and the breakfast was that of 10-15 USD hotel somewhere in a backpacking Asian country. Canned old beans, canned old mushrooms, packaged yoghurt which the hotel claimed was homemade, tasteless old white breads toasted hours before served, and omelettes made with old eggs. And to round the whole ordeal off as expected, instant, watery coffee of the absolute lowest quality. And as if this was not enough, the unbelievably ignorant, unfriendly and unkind treatment I/we received from the hotel manager - Mr. Akibah - was under all criticism. A truly uneducated local with absolutely no training in the service field or understanding for guest concerns despite the premium charges the hotel imposes. As a guest in Kisiwa House I/we were made to feel as a liability, and that none of our issues were important, either to listen to nor solve. Stone Town and Zanzibar can be utterly challenging places in terms of price vs. value, as you almost always feel overcharged, but I/we can assure that Kisiwa House takes the top spot, all categories, at 150-200 USD/night for a hotel worthy of a price - and I/we are kind here - roughly equalling a maximum of 25 USD/night. Overall an unimaginable 4-day disaster stay as we also downgraded from our junior suite to a regular room after two days in order to avoid the extremely foul smell of the bathroom which the manager told us you have to expect in Stone Town. It is natural and not the hotels fault that the sewers enters the rooms and the smell is part of your experience. Almost like a catastrophic masochistic joy that you receive after paying a minimum of 150 USD/night. Our recommendation is to stay as far away from Kisiwa House as you possibly can. It could turn out to be the worst hotel, and wasted energy experience that youll ever have, just like it was for us.

Beautiful old style wood staircases. Very clean and comfortable rooms. Enjoyed my stay. Well done to very friendly and helpful staff.

Very decent hotel, rooms are clean and spacious bathroom very big and clean, breakfast are top!

Lovely 20 room hotel in the middle of Stone Town. Old Arabic style, HUGE rooms. Friendly staff, Fair prices. Highly recommend.

Flew into Zanzibar, planned on staying one night in Stone Town. Arrived at 9am, and had to wait about an hour for my room to be ready (no complaints there, I was warned by the hotel if the could they would accommodate, but could not). In the meantime, the hotel manager gave me some recommendations (avoid seafood at the night market), and a map of Stone Town.The room (junior suite) is exactly as pictured online. The bathtub was lovely. and though there was a faint smell of sewage, it wasnt bothersome (and I only smelled that in the morning). They gave me water for brushing my teeth, and theres a safe and minifridge in the room. The wifi was strong (I had a class I had to attend and there were no issues with the wifi).The restaurant food was a let down. Yes, it was conveniently located upstairs and this I truly appreciated, but my seafood was severely overcooked. I did not enjoy. Unfortunately I woke up too late the next morning to enjoy breakfast, but the hotel did stow my suitcase while I went on a tour, then headed up north to Nungwi.I stayed at another hotel in Stone Town the last day of my trip, and wished Id chosen Kisiwa House again. If it were closer, I would have let that one and walked to Kisiwa.Nice stay. I would actually give it 4.5 stars if I could.

Very nice and charming boutique hotel in Stone Town but noise from the streetvery good breakfast and friendly staff

Great location, but the hotel itself looks better on photos than when you stay there. But still its quite good.

The most beautiful historic hotel Ive ever stayed in all of Zanzibar...it is VERY classy.

Very comfortable rooms. Extremely helpful staff.

Pretty nice hotel with very kind staff 🤗 Breakfast were super! Room was clean and really big 👍🏼 I guess that the only one problem was a noise in the morning, from the street (i guess motorcycles...), so I would recommend earplugs 😁

Beautiful, quiet little haven in the old town of scenic stone town.Lovely house in old Zanzibar style, with lots of original features and modernised for comfort. Rooms were well maintained and comfortable. AC and WiFi not very powerful. Service wonderful and the breakfast was great.Very happy and would stay again.

Its a one really nice hotel.

Great location in the heart of stone Town with very friendly and welcoming staff. They helped organise a walking tour of the town with a great guide called Mohammed, and they also sorted out a taxi for us. We were also able to leave our bags in a safe area whilst we did the walking tour.

Excellent breakfast, personalized service and great central location

It was a great experience with Oman style house. The wall is super thick that keep the temperature inside this house always cool. Very nice view on rooftop at morning breakfast. This house is located in the center of everything, just walking distance.

This hotel is well located and the staff is very nice and helpful.The place is really well decorated and is a nice tribute to Zanzibar history.My room had windows towards a small street which made it a bit noisy in the morning, but hard to find full peace and quiet in Stonetown.The place was clean and spacious - the bathroom not at impressive as his sister (Kisiwa on the Beach) but large nevertheless.Breakfast had good quantity but I would say average.

Nice boutique hotel in the heart of Stone town with beautifully designed rooms a mix of local and European design. The staff were attentive and very helpful. The breakfast was also very delicious! Only downside was the absence of a pool.

I booked a hotel on Expedia that didn’t exist and ended up here for 1 night as an escalated customer service call.The people at the front desk where extremely friendly. Given my situation, standing outside without a hotel, they checked me in with no problem. Took my passport copy and then took me to the room.The building is old and historic. If you like old architecture and antiques, you will enjoy staying here.Pros:Nice rooms, AC, good toiletries (shampoo/conditioner/lotion), & amazing breakfast.Overall the location is good, staff is friendly, & rooms are comfortable.

Really disappointed. Limited food menu. At walking distance from the stone town centre but not in the centre. View is fine but not spectacular. No pool in the hotel. Restaurant closes without notice too.Coming to the room, the water in the taps is salty and so the faucets and taps dont work properly due to salt deposits. We stayed in a junior suite room which is really overpriced. One can definitely find better value for money.The only consolation was that the property is nice to look at and the staff was friendly and tried their best to compensate.To make matters worse, they charged me an additional sum a week later on my credit card with no prior permission and only shared a receipt after following up with them! Terrible terrible behaviour! Please avoid going here

A boutique-style hotel made of a converted and tastefully decorated historical palace, Kisiwa House turned out to be also a very friendly place. The details of this place make you feel attached to Zanzibars past. And the generously sized but limited number of rooms will make your stay a personal experience.The breakfast on the rooftop terrace was certainly not bad. Some might miss a pool that is otherwise not uncommon for a 4 star hotel. All in all, a very nice and stylish option.

Breakfast very good with spectacular views.. Comfortable big room. Negative a little bit noisy location..

We stayed here june 2018Pros:- nicely renovated historic building not as all the crappy attractions in stone city- very friendly stuff- junior suite was very clean and spacious- best bathroom we had during our zanzibar trip. Even better then the hilton in Nungwi. No problems with blocked taps etc as otger write here- dinner was excellent and fir a fair price- staff very friendlyCons:- our room was not ready at check- the nice stairs might be a problem for older people as quite steep- breakfast came bit slowly

The facility is beautiful so I am sad to have had such a negative experience. My husband and I had a poor time at the hotel and even though we tried to speak with management while we were there and then via email after they have been so rude and unprofessional we feel we need to warn other travelers.We checked in and immediately realized there was no internet. As they advertise internet as an amenity they offer, we had planned to use internet to get work done that we needed to get done. We asked the front desk, they said it would get fixed soon. We spoke with the employees of the hotel more than 5 times that night trying to get the internet to work. They called late in the evening to ask if it was finally working - we told them it was not. The internet NEVER started working the whole time we were there. From check in to check out. The front desk was rude and dismissive about it.NO HOT WATER sometimes no water: When we got to our room we tried to take a shower. The cold water would run but there was no hot water. We called the front desk they said they would send someone to fix it. No one came. About an hour later someone came to our room to bring us a welcome drink. We asked them about the hot water and they said they would send someone to fix it. Someone came in our room, went into the bathroom and tried to get the hot water to work for about 10 minutes. He could not. He left to get someone else. Two people came into our room. They were in there for about 20 minutes. They got tiny drops of hot water - NOT enough for washing hands much less than a shower - to come out. I have video and pictures to show how bad it was. We gave up for that night - having our room interrupted for so long. We took a miserable cold shower. The next morning we got up to try to finally shower hoping the hot water would be on, and there was NO WATER. None at all. None in the sinks, shower or bath. When we finally came back later in the morning there was a cold shower again.We brought all of this up to management and they responded rudely that they tried to fix it promptly and therefore think they handled it well. I don’t know what world it is acceptable to have cold water and no internet when internet and hot water are advertised, or that not fixing anything during a customer’s whole stay is appropriate, but other travelers be warned this is how they handle their customers.

Everything is horrible except for the staff.I dont recommend this in any way

Clean, modern, chic rooms in one of the old historical buildings in stone town with a court on ground floor and few other beautifully decorated lounging spaces between the rooms. A bit pricey, no pool.

I booked a big suite directly with the hotel. I was very excited given that the hotel look great. We were extremely disappointed when we arrived and they have messed up our reservation and we had no room after a long trip.They took more than an hour and a half to offer an alternative in a near by hotel which was a horrible, musty and dark room. Definitely not worth the money they were asking for it.I would definitely book online next time and I would really tell me to improve their service. Given it was their mistake they did not even provide a suitable alternative. Very poor and there are much better alternatives in town.

A lovely airy cool hotel. Staff were very, breakfast was yummy. Lovely big bed with mosquito net. Very comfortable.

Beautiful and well maintained hotel in the middle of Stonetown. Spacious rooms and friendly staff.

Had a great stay at the Kisiwa house. Perfectly located in the Heart of Stonetown. While I forgot to bring toothpaste on the last night of Ramadan, hotel staff still made the effort to ensure that I had toothpaste delivered from a local convenience store to my room. The rest of the service we experienced was at a similar level.

Nice hotel good stuff

Poor excuse for a breakfast with beef sausages (vienna and only one). Rooms clean and tidy and friendly service.

Nicely decorated, comfortable and clean hotel. Great (and big!) breakfast. Would definitely go here again.

Good sized rooms but showers and taps were blocked with salt, the restaurant closed really early, not too many options for breakfast.

An amazing little hotel with beautiful decor and comfy beds. Breakfast was okay too all beit a little repetitive.

Con I just live here? The rooms are elegant. The bathroom is modern and clean the food is good.

The only bad thing I have to say about this hotel is that it is not in the location that Google Maps says it is otherwise beautiful hotel very professional staff

5/5 for the rooms5/5 for the staff4/5 for the breakfast1/5 for the lunch I had thereVery well decorated and located in the heart of Stone Town.

Best on the heart of stonetown

Amazing Place. Great Service. Delicious Breakfast on the rooftop Terrace. Just Perfect.

Horrible customer service, and we had no hot water and no internet for our stay. unacceptable. Be warned.

Poor hygiene and service. Very rude staff who are just interested in minting money from tourists. Not recommended at all...stay away!!

I liked the place, its cool. However, the rates were super high this holiday.

Lovely rooms with air conditioning! The staff is very helpful and flexible.

The room is so good and people are so friendly, I do recommend it for staying in stone town

Great location and very friendly helpful stuff and the suite is spacious and very neat and clean

Best hotel in Stone TownLovely staffCleanDelicious breakfast

Poor service, laundry cloths were return all wet, lunch and dinner not available, rude staff...

Clean, well serviced, freindly staff and good wifi.

Bathrooms and rooms were very nice!

Large, clean rooms, outstanding staff!

Lovely staff and great rooms

Clean and nice room, bathroom could be improved

Love it!

Nice hotel and good beach

Aircondition after 4 days without was nice...

One of the nice hotels in zanzibar

It was lovely & great opportunity to be here

Suggesting to the people who loves the old stuffs.

Nice hotel in stone town

Very bad

Good place

Good service helpful stuff

It is inside of stone town

So cultural and luxury

Verry good 💪💪👍👍👍🤝🤝👌👌

Super

The services are so poor

Wonderful place!

Dusty

Nice place

Had a room on the 2nd floor.Unfortunately right under the kitchen for the rooftop restaurant. The ceiling is very thin.But otherwise nice view at breakfast and central location in Stonetown!

Great welcome, top location, caring staff, great setting close to everything.

We spent one night at this hotel which is in a great location in the city of Stone Town. The rooms are really beautiful and the staff very welcoming and kind!

Currently in Stay, the welcome is warm and very pleasant. A little lost in the town of stown town but very pretty building with a magnificent decoration. Very spacious room. The strongest point: the Rooftop. I recommend

Hotel with Arabic touches located in the heart of Stone Town. You can walk to all the points of interest in the city and arrive in a few minutes, which is a great advantage.The rooms are spacious, with a King size bed, comfortable armchairs, refrigerator, air conditioning, ceiling fan, mosquito net, etc.The rooms bathroom is also spacious, with a bathtub and shower, as well as two sinks.You will find mineral water available to drink or brush your teeth, bathroom amenities and tea / coffee.In the hotel, comfort is assured.They have a restaurant in the upper area of ​​the building.Breakfast is usually included, you can enjoy fresh fruit, juice, eggs, cereals, sausages, pancakes, toast, etc. All very tasty and in a pleasant environment.As an alternative, you have other options for lunch or dinner very close to the hotel.Recommendable.

The hotel is very good, has no pool and aspires to be more than it is. Expensive for the service they offer which is not normal.The reception is small and being also, even becomes overwhelming if there are several guests.

Very characteristic and picturesque structure. In very central area stonetown. The room was very large as was the bathroom, all very clean and flawless, cable TV and air conditioner in the room. A rich breakfast on the terrace of the structure. The staff was very kind and helpful.

Very good stay at Kisiwa House.Very pretty and very comfortable rooms!Breakfast on the terrace with magnificent views.Really lovely staff!Thank you for this stay!

Very beautiful house, belonged to a sultana. Renovated and decorated with a lot of taste. Rooms side street noisy, no possibility of taking a snack or coffee at 4am. Restaurant service a bit slow, needs improvement. Friendly staff. Wifi ok

These prices do not deserve ... the hotel just outside the beautiful room and clean the bathroom in fact ... To clean the teeth of drinking water they are beautiful ... the same fruit and hot-wrinkled and appetite-concealer only cookie croissant recel and honey is not worth the money given can I stay half price yes

Quiet, beautiful decor and friendly staff and care. Hearty breakfast and very good but beware slow service: plan 1 hour!

Well located clean room very good beddingDecoration made with tasteProfessional staff

Intimate place in the heart of Stone Town, with staff and tasteful decoration.

Ann. Access road is unpaved. I was all satisfied except I was worried about the carrier wheels being broken.

Fantastic super cozy rooms, lovely beds, good food. A lovely roof cloth.

Well located, very nice