Bed bug suspicion and refusal to investigate the issueHello! I stayed at Marafiki from Nov 14 until Nov 25 with my 1yo son and my Mom. We had to leave early because we suspected bed bugs. My son was badly bitten after the fist night we spent at the hotel. The bites look like bed bugs, the mattress and pillows are covered in dark brown-red spot - which bed bugs can leave (their feces).I checked the bedding only on the night of Nov 24, when I run out of ideas what can possibly cause these type of bites. Before coming to Zanzibar we lived in Mwanza (Tanzania, by Lake Victoria) and travelled a lot, but we never experienced anything like this. We also used anti-mosquito spray and plug-in all the time.I was not sure if these are bed bugs, thats why I suggested the pest control to investigate further. The hotel owner, Joanna Frenkiel, refused and said that it is impossible to identify any type of bugs in the room.Joanna and her staff insisted on me paying the full amount for the accommodation. Ive already paid 30% and was happy to pay for food, and taxi - because I liked these services. I suggested to leave my credit card info to Joanna and postpone the payment of the rest of the amount until the investigating is complete. I though that the hotel will be interested in providing safe and health environment for their guests. Joanna refused. I payed the whole amount because I was tired of 2,5h of conversation, accusations, and wanted to take my son to a safe place.In addition Joanna and the hotel manage Tausi accused me that I use my sons condition to get a free vacation, and just dont want to pay for the room. it was very offensive and of course not true. Because Ive already payed 30% - $490, and was ready to pay for food and taxi - $664; and I was just asking to postpone the rest of the amount for accommodation- $890 - until we figure out whats going on with the bedding. I was ready to leave my cc info - so Joanna couldve charged my card anytime.In my communication with the hotel I never blamed them that they had bed bugs. I am just a concerned client and a parent, and I had to move to Zanzibar city, pay doctor bills, pay for another hotel. I really didnt know how much more extra money I would have to spend because I left Marafiki.Hotel refused to cooperate with me and I know that they still accept new guests. I think Joanna could have handled the situation differently - with more care and respect to my family.Joanna said that they would follow my recommendation to fumigate to hotel. But I am not sure when it would be done. They are accepting new guests now...I posted some pictures of the hotel on Google. As you can see - there are a lot of great things about the place, but also a bed covered in spots and my child covered in bites (other parts of his body looked worse, nothing under his diapers - only open areas are affected).After two nights in another hotel my son did not have any new bites and his skin looks much-much better! Of course I am concerned that if the hotel has bed bugs - there is a high chance that well bring the home with us. I would be only very happy if the hotel will investigate and show that there are not bed bugs but it does not look like that they want to do anything with the concern I raised.