I had a wonderful stay at the lodge.Many thanks to the team to make me feel at home.I felt safe, had great meals in the restaurant and had a clean bed.Wifi was spot-on and the beers were cold.
This hotel was small and intimate, the staff are exceptional, the rooms are simple but clean, functional and well equipped with mosquito nets, coffee stations and sitting areas, the pool area is lovely, the gardens are well-maintained and pretty and the food was excellent. We loved this hotel because the staff made our stay feel like home. The staff helped us with laundry, transportation for trips into town and to the airport. Chef Davids food was excellent and Shabani and Manager William were so friendly and helpful. We highly recommend this location.
Do not stay in this place! I have been robbed by hotel staff in the very first day. I went to hotel restaurant for a dinner and when I come back to my room my camera bag was gone. I lost around $6000 worth camera, lenses and a drone. Someone from staff entered my room while I was eating and took my backpack like also charging batteries next to the bed. Hotel management delayed calling police and if fact they never called it, police never arrived. I had to make management to take me to the police station. Procedure to get police report took over a day and police didn’t do anything. Once police arrived at the hotel, they served them a breakfast…after they ate breakfast they just left property. Police didn’t search a property, staff basically they did totally nothing. Hotel also canceled my booking via booking.com to unable me to leave a review inside booking.com.I’m in contact with booking.com to remove this property from their listings as this is not acceptable that platform such a booking.com represents thieves!If you want to save yourself hard time DO NOT STAY THERE! Once I moved to Moshi local people told me that Arusha has the highest robbery level in Tanzania. Please be careful if you decide to stay in this town.Also area is very bad around the hotel, you can’t do much if you don’t have booked any day trips!Food was ok but definitely over priced!
I’ve never wrote a bad review about any place but this place has to be one of the worst places to ever stay at. My bestfriend got robbed by one of the staffs they stole his entire equipment from his own room while he was out having dinner and even decided to lock the door right after. It was obvious it was the staff because they had a key to get in and lock the door right after they left. Once it was reported to the authorities they did absolutely nothing to go into further investigation or even less check the staff. It was the worst experience ever and it’s not safe to keep your personal belongings because they will rob them from you. My advice pay more for somewhere else where you have better security and don’t have to worry about your belongings getting robbed.
We had a wonderful time at the lodge and really enjoyed our stay. We experienced the wonderful African hospitality and would recommend a stay to everbody. The rooms were clean and the food was fine. Overall a great price quality.
Do not stay in this place! I have been robbed by hotel staff in the very first day. I went to hotel restaurant for a dinner and when I come back to my room my camera bag was gone. I lost around $6000 worth camera, lenses and a drone. Someone from staff entered my room while I was eating and took my backpack like also charging batteries next to the bed. Hotel management delayed calling police and if fact they never called it, police never arrived. I had to make management to take me to the police station. Procedure to get police report took over a day and police didn’t do anything. Once police arrived at the hotel, they served them a breakfast…after they ate breakfast they just left property. Police didn’t search a property, staff basically they did totally nothing. Hotel also canceled my booking via booking.com to unable me to leave a review inside booking.com.I’m in contact with booking.com to remove this property from their listings as this is not acceptable that platform such a booking.com represents thieves!If you want to save yourself hard time DO NOT STAY THERE! Once I moved to Moshi local people told me that Arusha has the highest robbery level in Tanzania. Please be careful if you decide to stay in this town.Also area is very bad around the hotel, you can’t do much if you don’t have booked any day trips!Food was ok but definitely over priced! Hotel told me that Im trying to scam insurance company. which is not acceptable at all. I had to ask for help to my friends by launching founding campaign. Also hotel said that they checked CCTV but there is no cameras in the property at all and this is what manager said at the police station - There is not camerasI had to cancel most of my travels because of that situation. I planned to meet my best friend in Cairo. I didnt see him over 2 years now. Im a photographer/film maker and if anyone believes that going thought all of this is better than having a great footage and photos from travel that we can share with the world, is wrong. I bought for this trip insta 360 to be able to film literally everything I possibly can.
I really don’t even want to waste my time on this so1. Dirty sheets, blood stains and some other stains I do not want to wonder about, also found strands of hair on the bed. This is just the worse thing for a guest to see!2. Bad customer service. I waited for dinner that was still being prepared at 10:30 when dinner supposedly starts at 8.3. Dirty and slimy pool.
Lovely place outside of Arusha Town.Nicely done luxury rooms. (Recently renovated)Perfect location to start my safari trip.
Its a nice place and the management are so considerate, but not great...the customers service is rated 5 from the scale of 1-10, the place is clean but not that big, theres a pool, they offer nice breakfast and the environment all green.And you need to know all the rooms have no wifi, you will have to go down to the reception to be able to use the internet, expensive for real, they charge in dollars $$ which to me its sounds somehow, Best place for vacation and relaxation, just that the road lead to this place so bad, is not only here tho Arusha doesnt really have tiled nice road ....main roads are tiled but most other streets not tiles...Except for the cost of food, bad road and internet not available in the rooms....I think if anyone doesnt care about this sure they can go for it.
Very Nice, fair Prices, kindly Peopel...great
Nice place to be
Best Lodge
Helpful and friendly staff, hot water issue on arrival resolved fairly quickly. Ok overall, excellent chef!
Pretty decent hotel, food correct. Unfortunately, the internet does not work in the rooms and this is a big minus.