Customer service is great here.There is a number system to go to the tellers. You pick up a number from the machine at the front and wait for your number to be called. It helps from standing in line. It does get busy here especially at the end of the month. I try to avoid going to any bank at the last week of the month.This bank offers US dollar master cards which is great if you are a frequent traveler and receive money in US$.Ask for Sharifa, she is very helpful.