I am really disappointed with the service UPS is providing here in Dar es Salaam, Tanzania. I called for a week straight at different times within their service hours and no answer. When the phone was answered 1 time the person hung up without saying anything. Its a business I respected in America as I have friends and family who work with your company. Please consider a training program on customer service and/or rehire.However, someone told me about DHL. I called them and received an answer on the first call. The representative was polite, informative and professional. There are several DHL locations throughout the city. Now, my family can send me a package from America without the stress of not being able to contact someone and track the package upon arrival.

I called and it was answered. Very good service I would say

The service was poor omg, they dont pick up call,they dont care to call unless you call them to ask about your shipment or sometimes they arent available so you have to go to the office frequently. Their service is very poor 😢

I feel that these companies need to look into giving their rights to businesses who are serious about serving customers.

You can receive your parcel from other countries as ordered to supplies

Too much delay with no regular updates, Their phones numbers is another disaster! Only reachable when when they want!

These guys are liars, my package had stayed more than 10 days till now and they are not even responsive of calls and no clean record when i tried to track the package.I will not recommend anyone to use their services and if you can avoid them just do it

I have been there and I have seen so many types of fish you can find there olso chip

Poor service, AVOID WORK WITH THEM. You will thank me later.

Dont fall into these guys believing they will have the American greatness. You will experience difficulties that you never experienced with any courier service. They have the worst customer care ever seen!

The slowest most unprofessional courier services, they keep pushing delivery dates foward with unanswered phone calls

Very Poor service, more than two weeks to clear our shipment. No clear explaination from their office. Please Avoid them.

Poor response and poor delivery time

Very poor service, not recommended at all. Waiting for the delivery for more than 10 working days.

VERY POOR SERVICE!! SLOWEST CARGO!! And They also dont pick up calls!!

If there is any way you can avoid UPS, do it. Their services are very poor

I ordered items from Amazon and arrived earlier than estimated

Best

Poor Service, you will be luck if they answer your calls

Very poor customer care service, they answer phone calls.!!!

Good super market in city centre

I enjoy their service!

It takes ages for them to answer

Very helpful

👌🏻

Difficult to locate it. No any sign. I only use Google maps and comfirm to people!

Great

Very poor service

Poor service

Good

Cheats!!

Poor service

Swahili: in short they are thieves. Your luggage will be delayed beyond your expectations. Second, they will not receive a call and you will not receive it. too dishonest they can lose your burden.English: poor service which includes delaying the delivery, not picking up phone calls. The shipments may get lost and not notified. They are not serious with there job.

I lose if I can get through the customer service