The most horrible restaurant in every respect: bad service, bad hygiene and terrible food! Whoever rates this place anything more than one star is delusional! Some “highlights”:1) when we sat down, and for 30 mins after we got our appetizers, we had no silverware or napkins! When we asked for them, the waiter brought the silverware (took another 15 minutes!) but apologized that they didn’t have any more clean napkins! FYI, the two full tables of Chinese customers, who also clearly didn’t want or need napkins, gladly used their tablecloth to wipe their mouths and for sneezing! Needless to say, you didn’t want to touch the tablecloth!!2) we waited 45 mins to start getting our main dishes...only to find out they didn’t have any more ingredients to make one of the dishes....even though another dish which was already delivered contained plenty of said “missing” ingredient!3) the chicken dishes were filled with gristle and cartilage...and an abundance of cornstarch! Very low quality ingredients!Not enough context? I won’t even mention the terrible attitude of the owner/manager from the moment we walked in or the gross condition of the bathrooms (which lacked soap or towels/napkins/dryers)!The *only* positive: the waitstaff (all locals) were pleasant & apologetic! I can only imagine they work at Pagoda out of pure necessity!