Smiles and friendliness abound here! Nice, air-conditioned and CLEAN accommodations. Location is near the Rock City mall, ferries and a market. Staff responded to requests in a timely manner. All the lobby staff treat you very well - beautiful people! English could be polished more, but we are satisfied. Plan to return.Rated 4 rather than 5 because the WiFi was down most of the time we were there. This impacted our travel - airline check-in, communication with family and friends, etc. Taxis are nearby. Also, we stayed in two different rooms and both had light bulbs out or missing. To be fair, we did not report to management in either case, so they did not have the option to fix. I assume they would have.