We went there on 4th Nov saturday around 9pm as my 3 year old daughter fell off from the bed while playing and she had cut on the forehead and was bleeding a lot. We are visiting Tanzania so we did not know about the gud hospital . our hotel receptionist told us to go to kairuki hospital as the option for the nearest hospital we rushed there we went to emergency I was carrying my daughter and my husband was with me, nurse asked me to come inside the room when we entered Dr came and asked me what happened I told him about the fall the next thing in a very rude way he asked my husband that have you paid at the reception u need to open the file first and when it will come on our system than we will see her ,my husband got a bit angry that u r not telling us about the situation of our daughter instead rudely you r asking have we paid or not ..are we running away but later my husband went when he left dr sarcastically said to his colleague yea they have lots of money .they r showing attitude . I was sitting there for almost 20 to 25 minutes he remained sitted in the other room and looking at other patients. Nurses were entering and going out the room looking at us and passing pole remarks. But that Dr was busy with his computer and other patients and ignoring us. My husband came and asked me have that started anything I told him nothing. He said lets go to another hospital ,appearance and manners and attitude wise he does not seem like even a Dr but I asked him just wait he will come. Dr told nurse to tell my husband to go out of the room as more than 1 attendant is not allowed . my husband told that u have not started anything i m concerned about her she said no Dr is coming my husband told her that we can see him he is sitting calmly and ignoring us.. later My husband went out to admin to register the complaint. I asked the Dr when you are going to see my daughter she is bleeding he said just wait be patient .. is your husband back I need to talk to him first?? I got angry that I m sitting here from last 25 min ask me what ever u need to ask he said No i want to talk to him. I got very angry I carried my baby and left the room I called my husband and took our daughter to Agha Khan Hospital as in Kenya we normally prefer to go there because of their services and professionalism.When we entered there in emergency they took the baby straight to exam room and started examining her without wasting a sec . they did not even asked us to go first pay at the reception and than will see your daughter. They treated her well 3 stitches were given on the forehead and was discharged in an hour.What is the difference between emergency and out patient?What is the difference between professional and in professional doctor?What is the difference between well mannered and ill mannered Dr?Was that Dr racist?Is gender, race, ethnicity of a patient matters for dr?