Today I went to this Branch along Samora. The service is lousy. We had just 1 Bank Teller to serve about 15 people. The bank doesnt realise that people have work to go to and their emergencies. The customer is the king and to keep customer waiting for such long period is NOT customer service. I think the management of this bank seriously need to look into this. If you charge your customers with fixed bank charges I am sure you can offer them exceptional services. Possibly this is one of the reason why NBC has lost its popularity. On top of this we have the security who threaten customers when you speak about it.